FAQ FREQUENTLY ASKED QUESTIONS

Enchanted Kingdom is the Philippines first and only world-class theme park with unique attractions, shows and restaurants. Which attractions are right for you and your family? Is the park open? How do I get there?

 

Find answers to frequently asked questions below.

What are your park hours?
Our current park schedule is as follows:

Monday-Wednesday:   CLOSED

Thursday:   12nn to 7pm

Friday:   12nn to 7pm

Saturday-Sunday:   11am to 9pm

For more information on special times due to holidays and special events, please click here.

Are we allowed to bring food in the park?
Guests are not allowed to bring food and drinks from outside. We have a number of concessionaires in the park you can choose from. However, we understand that guests may need to bring outside food and drink into our Parks.

Acceptable items:

  • Baby food/baby formula
  • Any food required for special dietary needs or medical purposes (with Doctor’s note/Medical Certificate as proof)

For further assistance, kindly proceed to our Magical Guest Relations Office upon your arrival or call (02) 584 3535 local 1901.

Where is the park located?
Enchanted Kingdom is located at San Lorenzo South, City of Sta. Rosa, Laguna, Philippines 4026. A map and directions to the park can be found here.
Where can we buy tickets?
You may purchase tickets from the front gate of the park (ticket booths will open an hour before the park opens), our Makati Sales Office at G/F Salustiana D. Ty Tower, 104 Paseo De Roxas, Legaspi Village, Makati City or online thru our ticket partners here.
Are strollers available? How much?
Stroller rental fees are as follows:
Single-seater   P200
Double-seater P300
*An additional refundable deposit of P100 is required upon renting the stroller.
Are wheelchairs available? How much?
Wheelchairs can be requested for free, on a first-come first-serve basis.
Are lockers available? How much?
Lockers are available near the entrance gate for P150 and P350, depending on the size.
What is the schedule and rates for the shuttle service?
How much are the tickets for Senior Citizens?
The rates for Senior Citizens are as follows:

Weekdays – P500

Weekends/Holidays – P600

*Rate does not include our gated attractions. Click here for more information on our ticket rates.

When are the fireworks?
We have fireworks on weekends and holidays. They are held 30 minutes before the park closes.
Can we bring pets?
Pets are not allowed inside the park unless they are seeing eye/guide dogs.
Can we buy entrance tickets only?
Our current ticket rates are inclusive of admission and unlimited rides, except our gated attractions. We do not offer tickets for admission/entrance only or selected rides only.
What are the gated attractions?
Gated Attractions are those that require separate fees, namely 7-D Theater, Xtreme Paintball, Lake Spa, Lazer Mission, Fun Kart, and Ghostbusters.

For more information on our gated attractions, please click here.

How can I claim my photo?
You may only view photos using the photo code given upon purchase of your pictures from the Park’s photo booths during your visit. Simply input the code at http://online.pictureair.com.
For further inquiries, you may email ekphoto@enchantkingdom.com or call us at (02) 584 3535.
Lost and Found Items
For inquiries regarding Lost and Found items, you can directly contact our Magical Guest Relations Department at (02) 584 3535 local 1901 or send them an email at ek.mgrd@gmail.com

Can’t find the answers you’re looking for? LET US KNOW!

You may also contact us via:

  • Enchanted Kingdom Park
  • (632) 584 3535, (632) 584 4326 to 29
  • Fax: (02) 584 4332
  • Makati Sales Office
  • (632) 830 3535, (632) 830 2112 to 2116
  • Fax: (02) 812 7118