Enchanted Kingdom is scheduled to reopen on October 17, 2020 and every weekend thereafter. We have been inspected and granted the authority to operate by the City of Santa Rosa as endorsed by concerned government agencies such as DOT, DTI, and the DOLE. We have also renewed our DOT accreditation.

Yes, of course. We understand that you may be concerned about your health & safety should you decide to visit Enchanted Kingdom at this time.

Rest assured that over the past several months we had taken the time to update our health and safety protocols to comply with the regulations and guidelines of the government’s Inter-Agency Task Force on the Management of Emerging Infectious Diseases (IATF) to make sure that your visits to the Park will be more than magical and safe. These guidelines include, but are not limited to the mandatory wearing of personal protective equipment in the form of face masks & full-face shields in all public areas for both our employees (we call Cast Members) and our guests as well maintaining proper physical distancing (at least 1 meter) while inside the Park.  Additionally, to comply with the proper physical distancing guidelines, we had also reduced our park capacity by 50% at any given time that includes a reduction in rides and attractions capacity as well as for venues such as restaurants, shops and even restrooms.  

EK does not require a travel pass for entry to the park. However, we highly recommend you check the Travel guidelines for your specific areas prior to your visit.

Yes. Valid Photo ID with birthdate may be required for validation.

As per IATF Guidelines and based on the Executive Order No. 34 issued by the Mayor of the City of Santa Rosa on 19 October 2020, please be guided accordingly:

• 18 – 65 YEARS OLD
  ALLOWED to enter Enchanted Kingdom

• 15 – 17 YEARS OLD
  Must be ACCOMPANIED by his/her PARENT(S), GUARDIAN, &/or an ADULT COMPANION (18 years old & above) with a signed WRITTEN PERMISSION/AUTHORIZATION LETTER from the minor’s parents &/or guardian

Those with underlying conditions (e.g. immunodeficiency, comorbidity, or other health risks and pregnant women) are vulnerable, and therefore encouraged to wait for the IATF guidelines on when they can visit.

A swab test is not required. However self- evaluation is recommended prior to going to the park. Health check forms (Manual and Digital) will need to be accomplished prior to entry. To ensure your health and safety, as well as the rest of our guests and Cast Members, we appreciate you fill our Health check forms as truthfully and accurately as possible.

If a guest or any member of their group shows symptoms such as sore throat, headaches, body/muscle pain, diarrhea, dry cough, loss of smell/taste, shortness of breath, or a constant temperature of 37.6C and above, the whole group will be advised to return another day and the person concerned seek medical assistance. They can just rebook for another return visit to the park.  

Guests can purchase their tickets through any of the following:

1. Walk-in (Makati Sales Office and EK Front Gates)
2. Online via the EK Online Store 
3. EK’s Online Travel Agent Partners (Klook, KKday, SM Tickets, TicketWorld, Traveloka, TicketNet, KTix).

Although EK will still accept cash transactions, EK encourages cashless, credit card, and GCash transactions. Contactless transactions are preferred.  Trays are also provided to limit direct contact for cash and credit card handling  

Enchanted Kingdom will only accept a limited number of walk-in guests per day versus confirmed pre-booked guests and we highly encourage everyone to make advanced bookings through our online channels so that we can anticipate our daily attendance guided by the allowable reduced park capacity of 50%.

For tickets that expired during the Park’s temporary closure (March 13 – October 16, 2020), please be informed that your tickets may be accommodated at no rebooking fees once we resume our operations.

• To Rebook:
  1. Guests MUST CALL at least 3 DAYS BEFORE their scheduled visit. Please contact our Makati Sales Office at (+632) 8 830 3535 local 31/35 OR our Group Sales Office at the Park (+632) 8 584 3535 local 431/105.
  2. They can also email [email protected]. Please indicate the following details:
     • Original date of visit
     • Number of tickets/vouchers
     • Ticket type
     • New date of visit
     • Contact details (name & mobile number)
  3. Guests will need to proceed to the Group Sales Office at the Park in Santa Rosa, Laguna on the new scheduled date for ticket replacement.

Note: Guests WITHOUT prior reservation &/or Walk-Ins, shall be allowed entry on a first come, first served basis, and if park capacity allows.

As per IATF Guidelines and based on the Executive Order No. 34 issued by the Mayor of the City of Santa Rosa on 19 October 2020, please be guided accordingly:

• 18 – 65 YEARS OLD
  ALLOWED to enter Enchanted Kingdom

• 15 – 17 YEARS OLD
  Must be ACCOMPANIED by his/her PARENT(S), GUARDIAN, &/or an ADULT COMPANION (18 years old & above) with a signed WRITTEN PERMISSION/AUTHORIZATION LETTER from the minor’s parents &/or guardian

Those with underlying conditions (e.g. immunodeficiency, comorbidity, or other health risks and pregnant women) are vulnerable, and therefore encouraged to wait for updates on the IATF guidelines on when they may be allowed to go out in public and visit the park. An acceptable valid photo id with birthdate may be requested for validation.

January 4 to March  28, 2021

• Saturdays and Sundays
• 11:00AM – 7:00PM

Note: Park schedule is subject to change.  We will make the necessary announcements and update our website for any changes in the above Park schedules.

FACE MASKS and FULL FACE SHIELDS are required to enter Enchanted Kingdom. Please make sure to bring your face shields and face masks when you visit. Additionally, only FULL FACE SHIELDS that cover the entire face is acceptable.  Visor type face shields and/or goggles will not be allowed.

It is advisable to bring your own PERSONAL SAFETY KITS for your own use and convenience complete composed of the following:

• alcohol-based sanitizers
• tissues
• face towels
• wet wipes

Yes. In compliance with the current IATF guidelines, everyone is required to wear their face masks and face shields when in public or inside the Park (both for guests and EK Cast Members).  Only full face shields that will cover your entire face are allowed (Visor-type face shields and/or goggles will not be allowed).

We advise that you bring extra face masks and the filters in case you need to change often during your visit. If you have any disability that prevents you from wearing these, please contact our Magical Guest Relations at (+632) 8 584 3535 local 1900/1901 for further assistance.

To avoid overcrowding and to maintain the required minimum 1-meter physical distance, Enchanted Kingdom has reduced its guest traffic inside the Park to only 50% at any given time. If the maximum capacity per given time is reached, we will be constrained from accommodating any additional walk-in guests until capacity allows further entry. We highly encourage everyone to do pre booking, online reservations and advanced ticket purchases for a hassle-free visit.

• If a guest has a temperature is 37.6C and above, he/she will be asked to rest at the designated holding area until such time that the temperature check is repeated after about 5 to 10 minutes.  Should the resulting temperature still be 37.6 C & above, the Park reserves the right to refuse entry to the guest(s) and companions, if any. Should he/she/they have confirmed bookings, they can just rebook the tickets based on the park rebooking guidelines.  
  
  
• If a guest or any member of their group shows symptoms such as sore throat, headache, body/muscle pain, diarrhea, dry cough, loss of smell/taste, shortness of breath, or a constant temperature of 37.6C and above, the Park reserves the right to refuse entry to the whole group and advise them to immediately seek the appropriate medical attention for the guest(s) and just return another day to the Park. They can just rebook their tickets subject to the park rebooking guidelines