FOR INQUIRIES

Feel free to get in touch or visit us for any questions you may have for the said event.

MAGICAL GUEST RELATIONS OFFICE

UMG FANVERSE 2023

Ready to feel the ENCHANTMENT in the air? Experience the magic and music come together as UMUSIC Fanverse 2023 journeys to Enchanted Kingdom on DECEMBER 17, 2023. End your year with a fairytale adventure with all your favorite artists coming together in the FUNtastic celebration!

FREQUENTLY ASKED QUESTIONS

ABOUT CONCERT TICKETS

Tickets will be sold at the EK Online Store, Enchanted Kingdom Front Gate Ticket Booths, Group Sales Office and Makati Sales Office. This is open to all online users and walk-ins. Modes of payment include cash (walk-ins only), credit/debit card GCash and GrabPay.

FANVERSE 2023 – DAY PASS WITH CONCERT ACCESS

P2,000 — Regular Day Pass with Concert Access 
P3,000 — EKspress One Day Pass with Concert Access 
P1,400 — Junior Day Pass with Concert Access* 
P1,400 —
PWD with Concert Access*
P1,400 —
Senior Citizen with Concert Access* 
P700 — EKsperience the Magic Card (EKMC) Member with Concert Access 

*Junior day pass w/concert access- Guest height must be between 36” to below 48” tall to be eligible for this ticket. PWD/Senior Citizen w/concert access- Present valid PWD/SC ID for verification prior to entry.

FANVERSE 2023 – CONCERT ACCESS ONLY

Concert Access only P1,000
*Day Pass/EKMC required for park entry

Day Pass with Concert Access is already inclusive of admission and unlimited use of Park’s major and kiddie rides (except for gated attractions) and to the Concert event. Concert Access only refers to guests with existing tickets (pre-booked) or EKMC members.

This ticket is inclusive of admission and unlimited use of Park’s major and kiddie rides (except for gated attractions) as well as access to the Fanverse 2023 Concert.

For Day Pass with Concert Access Tickets, you may proceed to our designated Fanverse ticket booths at the Front Gate for park entry and wrist tagging.

For Concert Access Only ticket holders, please bring your Concert ticket and a VALID Day Pass and present to our Front Gate for park entry and wrist tagging. 

For EKMC cardholders/members, please bring your Eksperience the Magic Card and your Concert ticket to our Group Sales Office for park entry and wrist tagging.



If you wish to upgrade from a Regular Day Pass, you may purchase a Concert Access only ticket.

A separate concert ticket is required for EKMC members at P1,000.  EKMC are  allowed park access but should proceed to the Group Sales Office for park entry and wrist tagging.

Fanverse will be a day packed with interactive engagements between the UMusic artists and their fans. Aside from the music fest, activities include exclusive hourly busking, ride bonding, Fan Fair (skill games) one-on-ones, meet-and-greet encounters, artist closet sale, limited edition giveaways, and a lot of fun booths to fill up your musical and even dining experience!

Activity details will soon be posted (so please stay tuned) and a day schedule will be provided for our Fanverse goers upon entering the park premises. Simply present your proof of Fanverse ticket purchase on the activity areas/ zones that you wish to participate in.

GENERAL INQUIRIES

Concert venue will be opened an hour before the start of the music fest.

Outside food and drinks are not allowed inside the park. There will be a variety of food and beverage options available for purchase inside the park.

You may refer to the following link for our Park Rules and Regulations as well as what items are prohibited inside the park.

https://www.enchantedkingdom.ph/rules/

Smoking and vaping is prohibited as part of the safety standards and City ordinance set forth by the City of Sta. Rosa, Laguna. 

Bringing of pets is not permitted inside the Park.

Yes. Senior Citizen or PWD discount may be availed upon presentation of a valid Senior Citizen or PWD ID.



The use of professional cameras and recording devices are strictly not allowed. However, you may be able to bring in a small point-and-shoot camera or smartphone to take pictures or record videos strictly for your personal use. Photos and videos that you will take shall not be used for any commercial purpose.

NOTE:
Fanverse 2023 will be used as content for an upcoming digital New Year’s Eve event, BYE 2023, by UMG and Enchanted Kingdom.

The concert attendees hereby grant consent for the filming Party of UMG and Enchanted Kingdom to film, record, photograph, and otherwise capture the concert attendees’ and Participants’ likeness, voice, and/or image for the sole purpose of BYE 2023, a digital New Year’s Eve event.

The concert attendees acknowledge that they have been fully informed about the purpose, nature, and extent of the filming, and they hereby agree to the terms and conditions herein.

The venue typically has accommodations for those with disabilities or special needs. Please contact Enchanted Kingdom ahead of time to discuss your needs and arrange for any necessary accommodations. You may get in touch with our Magical Guest Relations office at 0908-886-1276,  (+632) 8 584 3535 or (+632) 8 584 4326 to 29 local 1901 or email at [email protected] 

Re-entry is allowed as long as the wrist tag and visible stamp are still in place.

Enchanted Kingdom has parking available for a flat rate of P50.00.

If you lost your ticket, contact Enchanted Kingdom as soon as possible to arrange for a replacement. Please prepare the following:

  • Official Receipt
  • Proof of Ownership
  • Valid ID

Concert Tickets are non-refundable. For Concert Tickets with park admission (Regular Day Pass) included, the Regular Day Pass is valid for one (1) month from the date of booking. Regular Day Pass may be rebooked but the concert ticket will be forfeited after December 17, 2023.

Feel free to get in touch through our Magical Guest Relations office at 0908-8861276  (+632) 8 584 3535 or (+632) 8 584 4326 to 29 local 1901 or email at [email protected] 

Enchanted Kingdom reserves the right to refuse, eject guests who violate any of the regulations due to unsafe or disruptive conduct.

Enchanted Kingdom reserves the right to inspect all bags, packages, gifts, and to employ the use of metal detectors as necessary.

Enchanted Kingdom shall not be responsible for any physical injury, loss or damages to guests’ property occurring within its premises.

FOR INQUIRIES

Feel free to get in touch or visit us for any questions you may have for the said event.

MAGICAL GUEST RELATIONS OFFICE